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Frequently Asked Questions

Find answers to the most common questions about Remote Therapeutic Monitoring, billing codes,
and how EverEx supports your practice and patients.

What is EverEx?

EverEx is a digital health company specializing in Remote Therapeutic Monitoring (RTM). Our FDA-cleared software platform helps providers track patient progress between visits, including exercise adherence, pain levels, and recovery milestones. By combining easy-to-use technology and data with streamlined reporting and billing, EverEx enables providers to deliver higher-quality, more personalized care while improving patient engagement, outcomes, and financial performance.

Where does EverEx operate?

EverEx operates in multiple countries serving the needs of health systems, outpatient providers, and their patients across the globe. The U.S. offices are based in San Jose, California.

Is EverEx an FDA registered device?

EverEx is a class-II FDA registered RTM solution for musculoskeletal disorders.

How does EverEx protect patient data and how is that data shared with me to ensure security and compliance?

EverEx adheres to stringent data privacy standards by being Health Insurance Portability and Accountability Act (HIPAA) compliant both at the company and product levels. Furthermore, we have obtained ISO 27001 and 27701 certifications to fortify the security of personal information. The sharing of data with healthcare providers is conducted through a secure Amazon Web Services (AWS) server based in the US, ensuring the utmost protection.

How does RTM complement in-person care?

RTM extends the reach of physical and occupational therapy beyond the clinic. By tracking progress, exercise adherence, and therapeutic responses between visits, it gives providers real-time insights that help them personalize care, intervene earlier, and keep patients on track. In-person sessions remain essential and RTM simply enhances them, leading to better outcomes and a more connected care experience.

What kind of customer support is available?

If you are experiencing any issues with EverEx or have questions, please contact us at support@everex.ai or call us at (551) 317-4493.

What is RTM?

RTM is a digital health service that lets physical therapy providers remotely engage patients between visits, including their exercise adherence, pain levels, or recovery progress. Using secure software, RTM improves engagement, outcomes, and overall care quality while helping reduce costs.

Who would benefit from RTM?

RTM is ideal for physical therapy patients who need ongoing support between visits, such as those recovering from injury, managing chronic pain, or following a tailored program. It helps providers stay connected, track progress, and adjust care in real time, leading to better outcomes and higher patient satisfaction.

What are the benefits of implementing RTM?

RTM creates value for patients and providers by improving access, strengthening treatment adherence, and giving clinicians real-time insights to guide care decisions. This leads to better outcomes, fewer preventable setbacks, and lower long-term medical costs. Providers also see financial value when patients are engaged in RTM. They see an average of 20% more gross revenue per plan of care. EverEx is seeing steady reimbursement across Federal, Commercial, and Workers’ Compensation payers, with only minor regional differences.

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