What RTM Really Looks Like in a PT Session — And Why It Changes Everything

How to Incorporate RTM Into Your Day

1. Leverage Micro-Moments

Reviewing a patient's RTM dashboard typically takes just 2–5 minutes. Keeping your EverEx dashboard bookmarked or using our EMR-integrated widget to quickly review a patient's chart prior to their appointment is something clinicians are already doing. These small moments reviewing data accumulate over time.

Simple Example:

If a patient attends therapy 2x/week, they're coming in for 8 visits in one month.
8 visits/month × 2 minutes of review = 16 minutes/month
That meets the 98979 requirement.

2. Optimize Routine Clinical Tasks

Update HEPs based on patient-reported outcomes using the EverEx Platform's RTM library. Adjust programs based on the patient's response to their HEP, the time counts toward monitoring, and can be easily documented within our platform.

3. Utilize Schedule Gaps

Last-minute cancellations or no-shows create opportunities to:

Call patients for follow-up
Review RTM dashboards for multiple patients
Send quick check-in messages

These small windows can quickly add up to billable monitoring time to satisfy the RTM CPT codes.

4. Staying Connected Between Visits

You're likely already communicating with patients outside the clinic. RTM simply allows you to capture and bill for it:

Phone calls — Count toward the required synchronous interaction
Text / Email — Document within the RTM platform
In-app messaging — Automatically stored for easy tracking and compliance

The Bottom Line

"RTM isn't about adding more to your plate. It's about recognizing and capturing the value of what you're already doing."

With the right tools and minor workflow adjustments, integrating RTM can be both seamless and impactful, for patient care and clinic efficiency.

A Day in the Life: RTM in a Busy Outpatient Clinic

What does a typical day look like for a PT working in a busy outpatient clinic that provides RTM? Here's a real-world walkthrough.

7:15 AM — Arrive and turn on laptop

7:20–7:30 AM — Prepare for caseload

Review the day's schedule, identify RTM patients, and pull up initial evaluations.

4 min Susie Mae is the first patient. Enrolled her onto EverEx RTM last visit. Check EverEx - she completed her exercises the past two days and reported less pain based on her VAS.
2 min Jesse Doe is at 9:45 AM. Check EverEx - Jesse has not completed exercises since his last appointment. Make a note to address it.
A post-op TKR at 1 PM and an initial eval at end of day, plan to introduce RTM to both.

7:30 AM — Susie Mae's appointment

Acknowledged that Susie Mae did her exercises and gave her kudos. Progressed her HEP based on her pain going down with consistent exercising.

7:30–9:00 AM — Normal PT workflow

Continue seeing patients as scheduled.

9:00 AM — Patient cancels. Use the gap.

Pull up the RTM caseload and review patient data:

Patient A — 1 min Review: sent a message saying supported squats hurt her knees. 5 min Call the patient. Advise her to bring hips back more; hold the exercise if pain continues.
Patient B — 1 min Review: did exercise yesterday, pain about the same. 1 min In-app message encouraging them to keep going.
Patient C — 1 min Review: no exercises in 4 days. 1 min In-app reminder about tomorrow's appointment and encourage HEP completion.

Finish up morning notes with the remaining time.

9:45–10:45 AM — Jesse Doe's appointment

5 min Synchronous RTM communication: "Jesse, I saw you haven't completed your exercises in the EverEx app. I want to review any barriers you're having and go over the exercises if needed."
53 min Continue with the rest of the in-person appointment.

10:45 AM–12:00 PM — Normal PT workflow

Continue seeing patients as scheduled.

12:00–12:30 PM — Lunch break

Actual break time.

1:00 PM — Post-Op TKR Initial Evaluation

After assessment, assemble the patient's HEP. Introduce them to RTM through EverEx and enroll them on the platform.

4:30 PM — Wrap up the day

Finish remaining notes, review any outstanding RTM messages, and prep for tomorrow's caseload.

Notice how RTM didn't add a separate block to this clinician's day. It was woven into the workflow they were already following chart reviews, cancellation windows, patient conversations. The difference is that now those moments are documented, reimbursable, and improving outcomes.

What RTM Really Looks Like in a PT Session and Why It Changes Everything