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Free Playbook · 73 Pages

Care doesn't stop when the visit ends

Ninety-eight percent of your patient's week happens outside your clinic. The Practitioner's Guide to Remote Therapeutic Monitoring is a clinical and operational playbook for practices that want visibility into it, patient selection, between-visit workflows, compliance, delivery models and how to choose a platform.

7
Chapters plus five appendices
6
Contributing physical therapists
APTA
Billing specialist contributor
Practitioner's Guide to
Remote Therapeutic Monitoring
A Clinical & Operational Playbook
EverEx · First edition

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Why this matters

Between-visit care is now a billable clinical service

Remote Therapeutic Monitoring gives physical therapy something it has never had: a continuous view of the days between appointments. Pain. Function. Adherence. Response to therapy. The data your discipline has always relied on, captured when the patient is at home.

See what happens at home

Home exercise programs drive recovery, but adherence has always been invisible. RTM turns it into something you can observe, discuss and act on before the next visit.

Catch drop-off before it happens

Patient disengagement builds quietly between appointments. Structured monitoring surfaces the signal early enough that a check-in still changes the outcome.

Get paid for work you already do

Reviewing a patient's progress, adjusting a plan, making the follow-up call, clinicians already do this. RTM recognises it as a reimbursable clinical service.

Build it to survive an audit

The billing follows the clinical activity, never the other way around. This playbook is built on that principle, with self-audit checklists to prove it.

What's inside

Seven chapters, five appendices, no consultant required

Tangible workflows, decision frameworks, sourced code mechanics and self-audit checklists, so a practice can move from reading to doing.

01

What is RTM?

How RTM differs from RPM, what CMS actually recognises, and which patients genuinely benefit from between-visit monitoring.

02

Clinical best practices

Patient eligibility, goal setting, and burnout-resistant workflow design that a clinical team will actually sustain.

03

RTM billing

The code set, the two clocks that govern it, documentation requirements, denial management and payer coverage — every parameter sourced.

04

Compliance in RTM

The four pillars of a defensible program, scope of practice, supervision rules, and a self-assessment to run against live patient files.

05

RTM delivery models

Who should actually run the program: your clinicians, a dedicated coordinator, or an outsourced team. Real trade-offs, no single right answer.

06

RTM is the front door

Why RTM is an experience rather than a platform, and how the enrollment conversation at the front desk decides whether it succeeds.

07

How to choose a vendor

A scorecard and the questions to ask before you sign — plus which answers should end the conversation. Written to apply to any platform, including ours.

A–E

Appendices

A quick-reference code card, the compliance self-assessment, and the enrollment script your front office can use verbatim.

Who wrote it

Written by practicing physical therapists

Six contributors, each writing the chapter they know best, including the American Physical Therapy Association's billing specialist on reimbursement.

Alice Bell, PT, DPT
Alice Bell, PT, DPT
Chapter 3 · RTM Billing
Billing Specialist, APTA
Drew Contreras, PT, DPT, SCS
Drew Contreras, PT, DPT, SCS
Foreword
Vice President of Strategic Affairs, APTA
Diana Diep, PT, DPT
Diana Diep, PT, DPT
Chapter 5 · RTM Delivery Models
Clinical Program Manager, EverEx
Jerry Durham, PT
Jerry Durham, PT
Chapter 6 · RTM Is the Front Door
Founder, Client Experience Company
Ellen Morello, PT, DPT
Ellen Morello, PT, DPT
Chapters 1, 2, 3, 7
President, EverEx
CJ Morrow, PT, DPT
CJ Morrow, PT, DPT
Chapter 4 · Compliance in RTM
Founder, CJM Strategic Consulting
RTM isn't just a platform, it's an experience. And like all patient experiences, it rises or falls with how well it's delivered at the front line.
Jerry Durham, PT · Chapter 6
Who it's for

Built for the whole practice, not just the biller

Written for rehabilitation professionals and the teams around them, across private practice, hospital-based outpatient care, sports rehabilitation and community health.

The rules diverge by discipline. Therapists and physicians follow different supervision and plan-of-care paths for the same codes, and the playbook covers both.

  • Physical therapists and PT assistants
  • Occupational therapists and OT assistants
  • Speech-language pathologists
  • Practice owners and clinic directors
  • RTM coordinators and monitoring clinicians
  • Front office and patient services teams
  • Billing, revenue cycle and compliance staff
  • Physicians, NPs and PAs referring into rehab

Download the Practitioner's Guide to Remote Therapeutic Monitoring

Seventy-three pages of clinical and operational guidance, free. Written to apply to any RTM platform, including the ones that compete with ours.

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Educational resource. Not legal, billing or reimbursement advice.